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Microboss Support Services
Microboss delivers outcome-based support services so that the impact of any outages or Incidents are minimised. We’re about much more than just providing our customers with an SLA, we want to work with you to ensure that your business has the right kind of IT support.
#Ad-Hoc Services
Best for when you only need IT support occasionally. Ideal for businesses with limited internal IT skill-sets, where Microboss can supplement your existing IT team with additional support to your business on-demand.
- Networking - Cisco, Ubiquiti, etc.
- Server Support - Microsoft
- VMWare
- Backup & Storage
- Desktop Support
#Pre-Paid Hours
You’re always challenged by the rapidly transforming ICT environments. We have cost-effective solutions to conduct your business effectively and efficiently. With a vast range of solutions which include Unified Communications to Internet and Network Management, you’re in good hands.
- Discounter Hourly Rate (compared to Ad-Hoc Support)
- PRIORITY Response (over Ad-Hoc Support)
- PRIORITY Scheduling (over Ad-Hoc Support)
- Purchased hours do not expire
#VIP Membership Options
(Prepaid Support Add-on Pack)
VIP Membership is available for Microboss customers who have purchased Pre-Paid support hours and require an enhanced IT service. VIP Membership is our “Drop everything and respond” service.
- Choice of 2 and 4-hour On-Site Response Times
- Response Targets for up to 4 Incidents per contracted period
- Each Incident includes 2 hours of support
- Beat the queue with a VIP phone number and Unique Customer PIN
- Reporting for all logged Incidents
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Support Hours
Response Hours
Hours of Support/Call
VIP BRONZE
Business Hours
4
2
VIP SILVER
7 Days a Week
8AM – 5:30PM
Excluding Holidays
2
2
VIP GOLD
24x7x365 Service
2
2
Why Buy VIP Membership?
We can’t choose when a piece of hardware will fail or when a cyber-attack may happen. It’s 2 am and you need to get the systems working again. Our very special VIP Service is available to select clientele who already have Prepaid Support Hours.
This is where we stop whatever it is we’re working on and attend to your incident. If you have been in deep $}{!T before you know how daunting it is not to have a line to call. Now you can call us. As long as your membership is Active, we will always pick up your call to action. Try us and experience another level of IT Support with Microboss VIP Membership.
#i3 Managed Services
Microboss Managed Services is our ITIL-aligned Enterprise-Grade Service. Managed Services are ideal for customers who have on-going IT support requirements and want to minimize and mitigate service downtime as much as possible.
- Gain granular visibility of your environment
- Automated pro-active Incident Mangement
- Mitigation of service outages before they occur
